Ordered this kit with my hood expecting to need it. Ended up not needing it and didn't even open box. On online retailer that doesn't take returns on unopened items...Really! Customer service check twice and would not let me return. I told them would leave a negative review and now I know why they didn't care. They took down my same negative comments I made on the hood even though I had confirmed it was a valid review with there verification process.
We apologize for the inconvenience, however as stated on our returns/refunds page, along with the pop up when you add an accessory to your cart, we do not accept any returns on any accessory items. If we can help you out in any other way please reach out to us at email@example.com.
Looks fin overall but was daamged in 5 seperate areas that affected it signifigantly. I sent in a claim email and have not heard back yet so I hope it can be resent and look final.
Thank you for reaching out to us and we apologize for the inconvenience. It appears the order to send you the new chimney is currently being processed. At which time you can expect to receive it in 5-7 business days once shipped. if you have further questions please reach out to firstname.lastname@example.org.
Bought the extension to our zline hood because we have 10 feet ceilings and it comes with 8 feet ceiling outer cover for the pipe. When installed contractor was cleaning off his finger prints but the stainless steel does not clean up or shine like the original piece. It’s duller and looks smeared. Very disappointed.
We are so sorry to hear about this experience, please contact us at email@example.com and our team will be more than happy to best assist.
Arrived in perfect condition! Fast service!
Thank you for your review, and we're glad to hear about your positive experience. If you encounter any questions, please reach out to us at firstname.lastname@example.org.
I've had my range hood for about a year and I can tell you it is not quiet in any way. The buttons to turn the light on or the fan are so loud you can hear it outside. Also, the LED lights are flickering all the time. I've talked to the company about these problems and they told me to disassemble the speaker area and put electrical tape to deaden the sound. I would not recommend this product to a friend.
Unopened in the box and not returnable after I spent $1,200. Not good.
This was a no-brainer! The extension for our Z-Line range hood is just right in our kitchen!!!
It did what it was designed to do but be careful taking the wrapping off. We mistakenly pulled it apart just taking the wrapping off.
They do not allow returns on unopened boxes or anything at all. Pretty ridiculous
It came with a dent, I supposedly have a replacement on the way, is that so?