Customer Reviews
Excellent and smart product, looks beautiful in my kitchen. Excellent Customer service and hope it will be there anytime I have any questions or issues about the hood.
I have submitted a question and hope to get a response.
Hello,
Thank you for your review, and we are happy to hear you are enjoying you experience thus far. We have since answered the question you left, and if you have any further questions, feel free to reach out to us at contact@therangehoodstore.com.
Fantastic unit. Fit and finish is right on spec. This hood is light, easy for 1-2 people to install. The remote blower is quiet - and exhausts air at an impressive rate. Great support throughout process!
Hello Dan,
Thank you so much for your review, and we are so happy to hear you're enjoying your ZLINE range hood! If you come across any questions or concerns, please reach us at contact@therangehoodstore.com.
We have had this fan for ~4 years now. It is rare to have an issue, but when something comes up ZLINE has been absolutely the best company to deal with! Their customer service is unsurpassed and the tech advice was right on!
Just had the hood installed last Tuesday, but the grill is not hoojed up yet so really havent used hood to see how it works. It is sleek looking and doesnt dominate our small outdoor kitchen area, which is what we we wanted. The fan does seem quite loud though even on a '1' setting so a little disappointed about that. We had looked at another hood with style design and they touted a very quiet fan, but they were out of stock so we'll never know. Once grill installed and we use our sear zone, we'll see what kind of job it does.
I bought the Zline GL14i-36 range hood in April 2019. People that came to see our new kitchen often remarked that they loved that range hood, we do too. But the time came to replace the lights and I read the owner's manual, saw a youtube video and hoped I could do it. I had a hard time removing the mounting from the light bulb. I contacted customer service and they were so very helpful and responsive. You will need some information to provide them such as serial number, model number, purchase order receipt but then they can provide you with the help you need. I opted to buy the Zline LED lights because I had hoped I wouldn't have to change the lights in my life time (I'm over 70). Zline is sending my a light kit and a video link so I can replace them at no charge. WOW, they really didn't have to do that. The light bulbs are not covered under any warranty but that was such a wonderful response. Thank You Zline.
I purchased a z-line island range hood and somehow the baffle filter was bent. I contacted customer service asking how I could purchase a new replacement baffle when I was informed that there is a 3-year parts warranty and they would be sending a new baffle out to me for free under warranty. I was floored. I have never experienced such incredible customer service in my life. I've contacted several other companies over the years for other issues with other products and I've never been treated so nicely and efficiently as z line. I will purchase more z-line products in the future and highly recommend other people to purchase z-line products based on their customer service alone. What an incredible company! Apart from that I love the range hood. It was very fairly priced and the options it has are very good and it looks beautiful!
We bought this in August of '21 and love it. It's a sleek design and the fan works great. If I would change anything, I would have four lights instead of two to distribute the light better. My husband bumps into the glass sometimes because he's 6'1" and we didn't have a tall enough ceiling.
All went well, call , in stock, order, days later it arrives I’ve installed thanks
I love the look of this island hood. However, you cannot carry on a conversation when the fan is running. Even the lowest setting is extremely loud.
I love my hood! It's absolutely beautiful. The company was fantastic to work with and shipping was super fast. I'd give them 10 stars 🌟
