Shipping-Return Policy
Shipping Lead Times: 3-7 business days (ships next business day)
Please inspect the package upon delivery to ensure the product you received is correct and undamaged.
Premium White Glove Delivery (ZLINE Only): Option available on Checkout Page. Delivered to customer’s room of choice, including 1 (one) flight of stairs, unpack, and debris removal. All the above White Glove activities are based on up to 30 minutes per stop and an additional 15 minutes per piece are allowable if more than one piece is required.
ZLINE cannot HOLD open orders in their warehouses at this time.
ZLINE Range doors ship separately.
Good Stock Returns: ZLINE requires at least 3 photographs clearly showing multiple angles of the product within its original shipping container. Additional photographs and/or videos showing products may be required to process a replacement.
Shipping Damage: ZLINE requires at least 3 photographs from multiple angles clearly showing the damaged product. Additional photographs and/or videos showing products may be required to process a replacement.
ZLINE requires notification of concealed damage within 24 hours of receiving the product. All damage to the outside packaging must be noted to the carrier at the time of delivery, please sign for the delivery with the word damaged if you see outside packaging damage.
Reporting of shipping damage must include at least 3 photographs clearly showing the damaged product and shipping container, along with the tracking number for the order.
The box must be opened, and clear evidence of product damage needs to be apparent. Additional photographs and/or videos showing defective products may be required to process a replacement.
Return Policy: ZLINE Kitchen and Bath products may be returned for a refund of the purchase price within 60 days from the delivery date. Please note, all returns are subject to shipping costs back to the manufacturer. These costs will be deducted from the customer’s total refund amount.
All returns and refunds are subject to and dependent on the following:
- Shipping charges for ZLINE products are as follows:
- Parcel orders up to $300: $50 return shipping fee
- Parcel orders over $300: $100 return shipping fee
- Freight shipments up to 299 pounds: $200 return shipping fee
- Freight shipments of 300-399 pounds: $300 return shipping fee
- Freight shipments of 400-499 pounds: $400 return shipping fee
- Freight shipments over 500 pounds: $500 return shipping fee
- Returns for refunds requested before 30 days from the delivery date are subject to the shipping charges outlined above. Returns after 30 days face an additional 20% restocking fee based off the original purchase price.
- Returns will only be accepted for a maximum of 60 days from the delivery date. Customers must inspect their ZLINE product upon arrival for damage in order to process a return or replacement within this timeframe.
- If products arrive damaged or defective, ZLINE will exchange them free of charge and arrange a prompt replacement. Please note, photographs and/or videos clearly showing damaged or defective products are required to process a replacement. Box damage does not count. The box must be opened and clear evidence of product damage needs to be apparent.
- Products should be opened and inspected upon delivery and any damage should be reported immediately. Damage claims reported after 5 days are subject to denial.
- Under no circumstances may products be replaced or returned after installation.
- All returns are subject to inspection and additional fees if returned unusable or damaged due to improper packing, installation, and/or modification in any way. Items must be in new condition and in original packaging to qualify for a full refund.
- Accessories such as chimneys, extensions, crown moldings, trim kits, etc., are not eligible for returns.
For all returns questions, please contact our customer service department by emailing Customer Service, or submit a case on our contact page: www.therangehoodstore.com/pages/contact-us
