Frequently Asked Questions


• All major credit and debit cards, including VISA, MasterCard, Discover, and American Express

• Apple Pay

• PayPal

• Shop Pay

You can find all of the shipping lead times from all brands HERE

*These are The Range Hood Store’s general guidelines of processing order shipments. Shipping time may vary based on: delivery location, item allocation, and other logistical factors.*

You can find the shipping policy across all brands HERE!

• A valid email address must be provided during the checkout process.

• All orders are subject to verification and approval.

• An email confirmation from our secure payment server will accompany all approved orders.

• All shipped orders will be followed by an email confirmation including tracking number(s) and shipping carrier contact information. Please check your junk or spam folder if you do not see your order confirmation.

The Range Hood Store offers financing options through Affirm. Through Affirm financing, we offer financing terms on applicable products. Terms and conditions of using Affirm can be found on their website along with the necessary forms for pre-qualifying for financing.

Contact our Customer Care Department at 1 (877) 744-4517 within 24 hours for assistance with order cancellations and changes. For cancellations, customers are subject to a return shipping/re-consignment fee that will be deducted from the total refund if canceled after 24 hours. Order changes must be made within 24 hours (prior to order shipment), otherwise, the customer will have to either cancel and re-order, or follow the process of an exchange.

Once your order ships out, you will receive an email with your tracking number(s). Please search the tracking provided on the corresponding shipping carrier website to view the estimated day of delivery.

You can review The Range Hood Store's Return Policy here

We offer customers the option of purchasing a 3 or 5 year Appliance Protection Plan with In-Home Service on all products sold on the The Range Hood Store. This protection plan includes both parts and service claims. All warranty claims are submitted to our trusted nationwide servicing partner New Leaf. This allows you to have complete peace of mind by having added protection on your new appliance.

Appliance Protection Plans can be purchased separately up to 9 months after the item(s) have been purchased. Extended Appliance Protection Plans come into effect after the manufacturer warranty included with the product has expired.


Reach out to our dedicated team to be assisted with any inquiries you may have. Feel free to call at 1 (877) 977-6824 or email You can find more information on our Contact us page by clicking here!

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