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Frequently Asked Questions

What are the accepted payment methods? 

• All major credit and debit cards, including VISA, MasterCard, Discover, and American Express

• Apple Pay

• PayPal

• Shop Pay

What is the shipping time frame (lead time)?

You can find all of the shipping lead times from all brands here

*These are The Range Hood Store’s general guidelines of processing order shipments. Shipping time may vary based on: delivery location, item allocation, and other logistical factors.*

What is the shipping policy?

We only ship to the contiguous 48 United States. We will work with private parties/shipping proxies for shipments outside our normal shipping range (including Alaska, Hawaii, Canada, etc) if pre-arranged by the customer. We will NOT honor returns for shipments outside of our normal shipping range.

*Orders shipped to zip codes 100## – 119## (New York), 200## – 205## (Washington DC) & 025## – 026## (Massachusetts) are subject to a freight shipping fee of $196 due to handling fees in those zips for large packages. 

Items that ship ground through FedEx will take 1-5 business days depending on your location from the shipping warehouse.

How do I obtain an order confirmation?

• A valid email address must be provided during the checkout process.

• All orders are subject to verification and approval.

• An email confirmation from our secure payment server will accompany all approved orders.

• All shipped orders will be followed by an email confirmation including tracking number(s) and shipping carrier contact information. Please check your junk or spam folder if you do not see your order confirmation.


Are there financing options available? 

The Range Hood Store offers financing options through Affirm. Through Affirm financing, we offer financing terms on applicable products. Terms and conditions of using Affirm can be found on their website along with the necessary forms for pre-qualifying for financing.


Can I cancel or change my order?

Contact our Customer Care Department at 1-866-528-0571 within 24 hours for assistance with order cancellations and changes. For cancellations, customers are subject to a return shipping/re-consignment fee that will be deducted from the total refund if canceled after 24 hours. Order changes must be made within 24 hours (prior to order shipment), otherwise, the customer will have to either cancel and re-order, or follow the process of an exchange.


How can I change the delivery address on my order?

During checkout, you will be given the option of entering a separate shipping address for your order. If you need to change the address after your order has been placed, please contact Customer Service at 1-866-528-0571.

*Freight orders will be subject to a reconsignment fee of $200.


What is the status of my order?

Once your order ships out, you will receive an email with your tracking number(s). Please search the tracking provided on the corresponding shipping carrier website to view the estimated day of delivery.


What is the return policy?

You can review The Range Hood Store's Return Policy here


Can I buy an extended warranty?

We offer customers the option of purchasing a 3 or 5 year Appliance Protection Plan with In-Home Service on all products sold on the The Range Hood Store. This protection plan includes both parts and service claims. All warranty claims are submitted to our trusted nationwide servicing partner New Leaf. This allows you to have complete peace of mind by having added protection on your new appliance.

Appliance Protection Plans can be purchased separately up to 9 months after the item(s) have been purchased. Extended Appliance Protection Plans come into effect after the manufacturer warranty included with the product has expired.


Manufacturing Warranty

All products sold at The Range Hood Store include a manufacturer’s warranty. Warranty time frames and details differ based on the product. Contact our Customer Care Department at 1-866-528-0571 for any questions regarding the warranty.

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