*Replacement charcoal filters for ZLINE range hood models 587, 597, and 9597*
Shipping Lead Times: 3-7 business days (ships next business day)
Please note: ZLINE does not offer White Glove Delivery services at this time and all deliveries will be Free Curbside Delivery. White-Glove Delivery is the process in which the products are brought into your home, however, ZLINE does not offer this option at this time. Curbside will be the only delivery option available for all orders.
Return Policy: ZLINE Kitchen and Bath products may be returned within 60 days from date of delivery. All returns and refunds are subject to and dependent on the following:
- Returns for refunds requested after 30 days of purchase are subject to a 20% restocking fee.
- If items come damaged or defective, we are happy to replace them free of charge and arrange a prompt replacement - please contact our customer service team.
- All returns for refund are subject to shipping costs back to the manufacturer. The shipping charges for ZLINE products are as follows:
- Items under $75: Free shipping on returns
- Parcel or shipped by ground hoods: $50
- Freight shipments: $150
- Accessories not eligible for returns
- All returns are subject to inspection and additional fees if returned unusable or damaged due to improper packing, installation, and/or modification in any way. Items must be in new condition and in original packaging to qualify for full refund.
- Products cannot be returned after installation
For all returns questions, please contact our customer service department by emailing Customer Service, or submit a case on our contact page: www.therangehoodstore.com/pages/contact-us
ZLINE Kitchen and Bath is a family-owned and operated business based out of Lake Tahoe, United States. ZLINE was founded in 2007, mainly designing range hoods in the early days of the business, but has expanded its business model to create full kitchen suites as well as elevating bathroom spaces. Drawing inspiration from the elegance of Lake Tahoe, ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures. Each collection is meticulously designed by Founder-President Andrew Zuro and his team and reflects the limitless beauty found in the unique elements of Lake Tahoe and the Sierra Nevada landscapes.
ZLINE strives to create the best quality products and the most affordable in the luxury appliance business. Based out of Lake Tahoe, USA, ZLINE stands behind the quality of its products as well as its team of customer experience specialists. Backed by their high-quality products and attention to detail, ZLINE enhances the spaces in your home that mean the most.
In 2022, ZLINE made a commitment to increase its sustainability efforts and set an example in the industry. As an industry leader based in Lake Tahoe, it is ZLINE’s obligation to close the gap between luxury and sustainability. ZLINE’s commitment to sustainability is, “If we can make luxury attainable, we can also make it sustainable!”. To learn more about ZLINE’s sustainability efforts, check out their pledge at https://zlinekitchen.com/sustainable-luxury.
ZLINE’s passion for innovation stems from its motivation to exceed industry standards and provide ZLINE Attainable Luxury to all homes!