Shipping Lead Times: 3-7 business days (ships next business day)
Please note: ZLINE does not offer White Glove Delivery services at this time and all deliveries will be Free Curbside Delivery. White-Glove Delivery is the process in which the products are brought into your home, however, ZLINE does not offer this option at this time. Curbside will be the only delivery option available for all orders.
ZLINE cannot HOLD open orders at this time.
ZLINE Range doors ship separately.
Return Policy: ZLINE Kitchen and Bath products may be returned within 60 days from the date of delivery. All returns and refunds are subject to and dependent on the following:
- Returns for refunds requested after 30 days of purchase are subject to a 20% restocking fee.
- If items come damaged or defective, we are happy to replace them free of charge and arrange a prompt replacement - please contact our customer service team.
- All returns for refund are subject to shipping costs back to the manufacturer. The shipping charges for ZLINE products are as follows:
- Items under $100: $25 return shipping fee
- Parcel orders over $100-$300: $50 return shipping fee
- Parcel orders over $300: $100 return shipping fee
- Freight orders: $200 return shipping fee
- Accessories not eligible for returns
- All returns are subject to inspection and additional fees if returned unusable or damaged due to improper packing, installation, and/or modification in any way. Items must be in new condition and in original packaging to qualify for a full refund.
- Products cannot be returned after installation
For all returns questions, please contact our customer service department by emailing Customer Service, or submit a case on our contact page: www.therangehoodstore.com/pages/contact-us