Shipping Lead Times: Parcel 5-7 business days. Freight 10-14 business days.
Return Policy: Empava Products may be returned within 30 days. Please note, returns are subject to a 20% restocking fee based on the original price.
Open box, used, or installed products will not be accepted for a return.
Cancellations are accepted within 30 days and are subject to a 20% fee based on the original price.
Shipping Damage: Upon delivery, please inspect the box for damage and refuse delivery if there is visible damage on the external box. Once you have refused the delivery, please contact our Customer Service team to schedule a reship of the product.
For troubleshooting of products, please contact Empava customer service at firstname.lastname@example.org